WHEN: 4 September 2025
WHERE: Forum26 DESIGNWERKSTATT, Industriestraße 58, 32289 Bruchmühlen-Rödinghausen, Germany
SPEAKER: Marcus Nessler, Head of Customer Experience, Samsung Deutschland
13:00 – 14:30 – Customer Complaints as an Opportunity
A keynote session exploring how to transform complaints into valuable insights for enhancing products, services, and customer loyalty — served with drinks and finger food.
16:30 – 19:30 – Interactive Discussion Panel
Engage with experts on the challenges and opportunities brought by digitalization and GenAI, and their influence on customer experience, service quality, and customer care.
Dress Code: Business Casual
For more information and registration, contact us below.
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